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Refund Policy
- We can refund in case you have changed your mind from buying within 24 hours from time of your purchase. We do not refund thereafter as we may have started processing your order by then. Otherwise, item no. 4 on this policy shall apply.
- We can refund for missing or incorrect plants shipped.
- Shipping and Phytosanitary Certificate costs incurred with the order are non-refundable.
- Depending on the order, we reserve the right to charge a restocking fee on orders to cover our costs.
- Please get in touch with us within 24 hours from receipt of your order for assistance. Refund is not accepted after 24 hours.
- Refund is not accepted for cosmetic damages.
- Please provide us proof of purchase and damaged goods to avail a refund.
- We only accommodate requests or complaint from our direct customers, i.e. the customer name in the invoice. We do not accommodate indirect customers, i.e. a customer of our customer or part of a group order where our direct customer is the group admin.
- Refunds are processed within 3 days from date of filing a dispute.